Terms and conditions — Allegria Solutions

Version 1.0 — June 2026

ARTICLE 1 — SERVICE PROVIDER IDENTIFICATION

Allegria Solutions SRL
Avenue du Polo 71
1150 Woluwe-Saint-Pierre
Belgium
Company registration number (CBE): BE 1005.725.593
VAT number: BE 1005.725.593
Email: info@allegria.solutions
Website: www.allegria-solutions.be
Administrator: Denis Lohest

ARTICLE 2 — SCOPE OF APPLICATION

These General Terms and Conditions of Sale (hereinafter "GTC") apply to all offers, quotations, orders and contracts concluded between Allegria Solutions SRL (hereinafter "Allegria Solutions" or "the Provider") and its professional clients (hereinafter "the Client").

Any order or acceptance of a quotation implies full and unconditional acceptance of these GTC. The Client's own general purchasing conditions are not binding upon the Provider unless expressly agreed in writing.

These GTC apply to the following services:

Provision of fibre optic internet connections
Assignment and management of public IP addresses
Cloud hosting and website management
Provision of immersion cooling solutions for servers, including blockchain servers
Any other IT or telecommunications service offered by Allegria Solutions

ARTICLE 3 — CONTRACT FORMATION

The contract is formed on the date of electronic or handwritten signature of the quotation by the Client. Signature constitutes irrevocable acceptance of these GTC and the offer detailed in the quotation.

Any subsequent modification must be the subject of a written amendment signed by both parties.

ARTICLE 4 — DURATION AND RENEWAL

4.1 Subscription services (fibre connection, hosting, public IP) are contracted for the initial duration specified in the quotation, and are tacitly renewed for successive periods of one (1) month, unless terminated in accordance with Article 5.

4.2 Where no specific duration is stated, the contract is for an indefinite period, terminable subject to the notice period defined in Article 5.

ARTICLE 5 — TERMINATION AND NOTICE PERIOD

5.1 Either party may terminate the contract by giving three (3) months' written notice, sent by email to info@allegria.solutions for the Provider, or to the Client's email address specified in the quotation.

5.2 Termination takes effect at the end of the notice period. Any period commenced is due in full.

5.3 In the event of a material breach not remedied within fifteen (15) calendar days following written notice, either party may terminate the contract with immediate effect, without penalty.

5.4 Upon termination, Allegria Solutions will delete all technical access credentials (IP, FTP, monitoring) within thirty (30) days following the effective end of the contract, in accordance with its data protection policy (Article 13).

ARTICLE 6 — PRICING AND FINANCIAL CONDITIONS

6.1 Prices
Prices are expressed in euros excluding VAT. The applicable VAT rate is that in force at the time of invoicing (currently 21% for telecommunications and hosting services).

6.2 Invoicing
Recurring services (subscriptions) are invoiced monthly, at the beginning of each period. One-time services are invoiced upon delivery or as agreed in the quotation.

6.3 Electronic invoicing
In accordance with Belgian regulations effective 1 January 2026, all B2B invoices are issued in structured electronic format via the Billit platform, in compliance with Peppol/UBL standards. The Client undertakes to have a system capable of receiving structured electronic invoices.

6.4 Payment terms
Invoices are payable by bank transfer within thirty (30) calendar days from the invoice date, unless a different deadline is expressly stated in the quotation.

6.5 Late payment
In the event of late payment, interest shall accrue automatically and without prior notice, in accordance with the Belgian Law of 2 August 2002 on combating late payment in commercial transactions. The applicable rate is the legal rate published semi-annually by the FPS Finance (10.5% for the first semester of 2026). A fixed recovery indemnity of EUR 40 shall also be due automatically.

6.6 Price adjustment
Allegria Solutions reserves the right to adjust its rates annually, with at least two (2) months' prior written notice to the Client. In case of disagreement, the Client may terminate the contract without penalty within thirty (30) days of notification.

ARTICLE 7 — PROVIDER OBLIGATIONS

7.1 Allegria Solutions undertakes to provide the services described in the quotation with the care and diligence of a professional in the sector.

7.2 Allegria Solutions works with our network partner for the activation of fibre lines and network infrastructure management. This collaboration does not relieve Allegria Solutions of its contractual liability toward the Client.

7.3 Allegria Solutions undertakes to inform the Client of any planned service interruption within a reasonable timeframe.

ARTICLE 8 — CLIENT OBLIGATIONS

8.1 The Client undertakes to provide accurate and complete information necessary for the delivery of services (installation address, technical details, valid VAT number).

8.2 The Client is solely responsible for the use of the services, including any unlawful use of the internet connection or hosting resources made available to it.

8.3 The Client undertakes not to use Allegria Solutions' services for illegal, fraudulent or public order-violating purposes.

ARTICLE 9 — LIABILITY AND LIMITATION

9.1 Allegria Solutions' liability is limited to proven direct damages, up to the total amount invoiced during the twelve (12) months preceding the incident.

9.2 Allegria Solutions shall not be liable for indirect damages (loss of revenue, data loss, commercial loss) resulting from a service interruption.

9.3 Allegria Solutions is not liable for interruptions caused by external factors (force majeure, failure of our network partner, network works, administrative or judicial decisions).

ARTICLE 10 — INTELLECTUAL PROPERTY

All elements provided by Allegria Solutions in connection with its services (configurations, scripts, technical documentation) remain the intellectual property of Allegria Solutions, unless otherwise agreed in writing.

ARTICLE 11 — CONFIDENTIALITY

Both parties undertake to keep confidential all technical, commercial or financial information exchanged under the contract, for a period of five (5) years after the end of the contract.

ARTICLE 12 — DISPUTES AND GOVERNING LAW

12.1 These GTC are governed by Belgian law.

12.2 In the event of a dispute, the parties undertake to seek an amicable resolution within thirty (30) days.

12.3 Failing amicable resolution, any dispute shall be subject to the exclusive jurisdiction of the Courts of the Brussels district, notwithstanding plurality of defendants or warranty claims.

ARTICLE 13 — PERSONAL DATA PROTECTION (GDPR)

13.1 Data Controller
Allegria Solutions SRL, Avenue du Polo 71, 1150 Woluwe-Saint-Pierre — info@allegria.solutions — is the data controller for personal data collected in the context of the contractual relationship.

13.2 Data collected and purposes
In connection with the performance of the contract, Allegria Solutions collects and processes the following data:

Category	Data	Purpose	Legal basis
Identification	Name, first name, position, email, phone	Commercial management and communication	Art. 6.1.b GDPR — Contract performance
Billing	Address, VAT number, bank details	Invoice issuance and tracking	Art. 6.1.b and 6.1.c GDPR
Technical	Fixed public IP, FTP/SSH access, monitoring	Service provision and support	Art. 6.1.b GDPR — Contract performance
Legal (ISP)	Connection metadata (retained by our network partner)	Legal obligation (Art. 126 Belgian ECA)	Art. 6.1.c GDPR — Legal obligation

13.3 Retention periods

Contractual data: contract duration + 5 years
Accounting data and invoices: 10 years (Belgian legal obligation)
Technical data (IP, logs): contract duration + 3 years; connection logs: maximum 12 months (ECA)

13.4 Data recipients
Data may be shared with the following processors, strictly within the scope of their mission: - Verixi (fibre line activation, network infrastructure, legal log retention) — Belgium - Billit (electronic invoicing and quotation signing) — Belgium - Microsoft 365 (professional email, document storage) — European Union

No data is transferred outside the European Union.

13.5 Rights of data subjects
Any natural person whose data is processed has the following rights under the GDPR: - Right of access: obtain a copy of processed data - Right of rectification: correct inaccurate data - Right to erasure: request deletion within legal limits - Right to object: object to certain processing operations - Right to data portability: receive data in a structured format

These rights may be exercised by sending an email to: info@allegria.solutions, with the subject line "GDPR Rights Request". A response will be provided within thirty (30) days.

13.6 Supervisory authority
In the event of a complaint regarding the processing of personal data, any person may lodge a complaint with the Data Protection Authority (DPA):
Rue de la Presse 35, 1000 Brussels — www.dataprotectionauthority.be — contact@apd-gba.be

ARTICLE 14 — AMENDMENTS TO GTC

Allegria Solutions reserves the right to amend these GTC. Amendments will be notified to the Client by email at least thirty (30) days before they come into force. Continued use of the services after that date constitutes acceptance of the updated GTC.

General terms and conditions of sale